Cancellation Policy

Appointment Cancellation

 

When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please email as soon as you know you will not be able to make your appointment.

 

If cancellation is necessary, we require that you contact us at info@newkentsupportservices.com within 24 hours of your scheduled appointment. Appointments are in high demand, and your advanced notice will allow another customer access to that appointment time. 

 

We understand “life happens” and will extend grace in an emergency however, repeated cancelations with less than 24 hour notice may result in loss of time/credit.